Legal
Privacy Policy
How we collect, use, and protect your information.
Window Lady ("Window Lady," "we," "us," or "our") operates impactwindowlady.com (the "Site") and provides impact window and door sales, installation, wholesale materials, and metals fabrication services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or contacting us, you agree to this Policy.
1. Information We Collect
- Information you give us. Name, email address, phone number, property/service address, project details (measurements, photos, sketches, plans), financing or insurance-related information you choose to share, and the content of messages you send us through forms, email, text, or phone.
- Information collected automatically. IP address, browser and device type, operating system, referring page, pages viewed, and the dates and times of visits. We may collect this using cookies and similar technologies (see Section 6).
- Information from third parties. Referral partners, lead-generation services, contractors, suppliers, property records, and payment or financing providers.
We do not knowingly collect information from children under 13.
2. How We Use Information
- Respond to inquiries and provide estimates, quotes, and proposals
- Schedule and perform measurements, installations, and service visits
- Order materials and coordinate with suppliers, subcontractors, and inspectors
- Prepare permit applications and product-approval documentation
- Process payments and manage warranties and service records
- Send appointment reminders, project updates, and service notices
- Improve the Site, our services, and customer support
- Send marketing or promotional messages (you can opt out at any time)
- Comply with legal, regulatory, permitting, and building-code obligations
3. How We Share Information
We do not sell your personal information. We share it only:
- With service providers and vendors who work on our behalf (installers, subcontractors, manufacturers and suppliers, permit expediters, scheduling/CRM and email tools, payment and financing processors), limited to what they need to do their job
- With building departments, inspectors, and other government agencies as required for permitting and inspections
- With your HOA, condo association, property manager, or insurer when you ask us to or when needed to complete your project
- When required by law, subpoena, or to protect our rights, safety, or property
- In connection with a merger, acquisition, or sale of assets
4. Text Messages (SMS)
- If you provide your mobile number, you consent to receive calls and texts from us about your project, including appointment and service messages. Message and data rates may apply.
- Reply STOP to opt out of texts or HELP for help. Consent to marketing texts is not a condition of purchase.
- SMS consent is not shared with third parties or affiliates for marketing purposes. We only use your phone number to communicate with you directly about your inquiry or project.
5. Data Retention and Security
We keep project and customer records as long as needed to provide services, honor warranties, and meet legal, tax, and building-code recordkeeping requirements, then delete or de-identify them. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.
6. Cookies and Analytics
The Site may use cookies, pixels, and analytics tools (such as web analytics or advertising platforms) to understand traffic and improve performance. Most browsers let you refuse or delete cookies; some Site features may not work correctly if you do. We do not respond to "Do Not Track" browser signals.
7. Your Choices and Rights
You may:
- Ask us what personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing emails (use the unsubscribe link) or texts (reply STOP)
Florida residents and residents of states with applicable privacy laws may have additional rights, including the right to access, correct, delete, or obtain a copy of personal information, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us using Section 10. We will verify your identity before responding and will not discriminate against you for exercising these rights.
8. Third-Party Links
The Site may link to third-party websites (manufacturers, financing partners, review platforms). We are not responsible for their privacy practices; review their policies directly.
9. Changes to This Policy
We may update this Policy from time to time. The revised version will be posted here with a new "Last updated" date, and it takes effect when posted.
10. Contact Us
Please include "Privacy Request" in the subject line for privacy-related inquiries.
Let's begin with the drawings.
Send plans, elevations, or a photograph of the opening. We will come back with product direction, timing, and a considered number.
SERVING FLORIDA